Delivery

Access Diagnostics Fertility UK Delivery Information  

Please be aware that on the run up to Christmas and over the festive period the Royal Mail delivery times and the courier delivery times, are slower than usual due to the increased volume of parcels and letters in the postal system, the bank holidays and altered collection times. This is beyond our control. We thank you for your patience. 

All orders received Monday to Friday before 3pm (excluding Bank Holidays) will be dispatched on the same day. Orders placed after 3pm on weekday, on weekends, or bank holidays are dispatched the next working day. This means that an order placed after 3.00pm on a Friday will not be dispatched until the following Monday)

Fast discreet dispatch

All of our outer packaging is discreet brown or white padded envelopes, grey courier bags or boxes with no company advertising or logos.

You can select the following UK shipping options on the checkout page:

• Royal Mail Tracked 24 
• Royal Mail Tracked 48  (will not be available after 3pm on Friday 20/12/24 until after new year as this Royal Mail service is very slow over Christmas period)
• Royal Mail Special Delivery (will not be available after 3pm on Thursday 19/12/24 until after new year as Royal Mail will not guarantee the service over Christmas period)
• UK Tracked Courier 
• Saturday Courier Delivery 
• UK express next day courier before 1pm  (will not be available after 3pm on Thursday 19/12/24 until after new year as couriers will not guarantee the service over Christmas period)

Please note the delivery times after dispatch below is an estimate. These delivery times are likely to be longer over Christmas and new year period.

Under normal conditions your mail would be delivered as detailed below:

• Royal Mail Tracked 48 £2.95 – Free when you spend over £75. Provides full online tracking to enable you to keep track of the delivery progress, with email notifications automatically sent to the email address you used for your order. Royal Mail aim to deliver tracked 48 items within 2-3 working days of dispatch.
• Royal Mail Tracked 24 £3.95 – Free when you spend over £100. Provides full online tracking to enable you to keep track of the delivery progress, with email notifications automatically sent to the email address you used for your order. Royal Mail aim to deliver tracked 24 items within 1-2 working day of dispatch.
• Royal Mail Special Delivery £9.95-£14.95- Signature or proof of delivery required so someone needs to be in to accept the delivery. Royal Mail guarantee to deliver all packages on the day after dispatch (this does not includes orders dispatched on a Friday which may be delivered Saturday but are not guaranteed to arrive on the Saturday, some may arrive Monday). Email notifications are automatically sent to the email address you used for your order. Please note that any Special Delivery orders placed after 3.30pm on a Friday will not be dispatched until the following Monday and thus will not be delivered until the Tuesday. This option is only available on small orders up to £149.99. No Sunday delivery.
• UK Courier £9.95. (Free when you spend over £250) Under normal circumstances delivery is usually next working day from dispatch if ordered Monday to Thursday before 3pm. Delivery will usually be 1-2 days when ordered overnight or on weekends. Excludes Northern Ireland.
• UK Saturday Courier £14.95. Only available on orders over £75. Select this courier option if you wish your order to be delivered on a Saturday. Excludes Northern Ireland.
• UK express next day courier before 1pm £25.00  Only available on orders over £150 in value. No delivery on Sundays. Delivery next working day after dispatch usually before 1pm. Excludes bank holidays and weekends. Order must be placed before 3pm Monday to Friday to get next day delivery. Priority packing and dispatch from our UK warehouse. If ordered on a Friday delivery may be on the Saturday if you request it in notes, otherwise it may be Monday.

International delivery options

Since January 2021 exports from the UK to EU are now subject to import checks and EU countries may apply VAT , duty and fees associated with the import. As a result of this all of the international delivery services to the EU are much slower than they used to be due to delays caused by the new customs regulations for deliveries from UK to EU. Customers who wish to order from outside the UK, will now need to order offline through our trade team, and arrange their own courier collection from our warehouses for delivery, to their country. Their is a minimum order value for this of service of £100. 

Delivery FAQ

How quickly will my order be dispatched?

Most orders placed at our fertility website before 3pm Monday to Friday (excludes bank holidays),are dispatched from us on the day they are ordered. Orders placed overnight, on bank holidays or at the weekend are dispatched into the next available collection. 

How quickly will my order be delivered?

This depends on the delivery option you select at checkout. While most deliveries are arriving quickly, Covid-19 measures are still slowing some Royal Mail delivery times in some areas, so please allow extra time for your fertility tests and fertility products to be delivered before contacting our customer services team.

What are the fastest UK delivery options?

For the fastest UK delivery service please select Royal Mail Special delivery for small orders and UK priority courier for larger orders (free when you spend over £250 )

How do I check on my order?

You will receive an e-mail once your order has been placed and another once it has been dispatched